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order status

PRODUCTION LEAD TIMES:

As our products are hand made and made to order so lead time of each products is varies depend on the item, your order quantities and our production load. However we will keep you well inform about production progress.


TERMS:

  • Production estimates are based on the time from when final approval and a deposit is secured, to the time when order ready for shipment.
  • Prices include this standard packing material and method and are FOB Surabaya - Indonesia.
  • There is a choice of options for shipment. All major courier companies are in Bali, so if you have an account we can ship using your number.
  • For the larger orders we can make arrangements for any shipments for any shipment size or to be sent port to port, by air or sea cargo.
  • Additional costs resulting from special packing / fumigation or other requests will be charged and added to the shipping charges.
  • All prices are subject to change without prior notice.
  • Please confirm all pricing when ordering.
  • All prices are quoted in US Dollar.
  • Quotes / prices / products from the website are subject to change at any time without notice.
  • Website quotes are NOT ORDERS. Orders will only be processed once a final written proforma invoice is sent to you by PT.LEOLLE and deposits have been paid.

PAYMENT:

We will inform you by quotation or Proforma Invoice of the full cost of your order. Our standard terms are 50% deposit with order, 50% on dispatch. You will be required to pay us your deposit when you confirm your order and the rest of the money we will keep you informed via email or fax. We dispatch the completed order when we receive your final payment. All shipping costs are on pre-paid basis.

The payment can be processed by Telex Transfer (T/T), or by Irrevocable Confirmed and Non-restricted L/C at sight (This must be opened after receiving from us The Firm Proforma Invoice for your order) direct to our bank following details below;

IDR Account

BANK LIPPO, THAMRIN-DENPASAR BRANCH
Jalan M.H. Thamrin No.77
Denpasar, INDONESIA

ACCOUNT NAME : PT.LEOLLE
ACCOUNT NUMBER : 789 30 04257 3
SWIFT CODE : LIPBIDJA


DISCLAIMER:

All transactions done by PT.LEOLLE are not guaranteed unless otherwise agreed.
In case guarantees have been supplied in writing, claims must be reported to PT. LEOLLE within 7 (seven) days after the arrival at the destination. The destination is specified in the bill of lading as port of the destination or any other international transportation document agreed with in the letter of credit or mutual written consent between both trading partners replacement in the next order. Consequential damage, third party claims and or financial refunds are not covered in any agreement.

Buyer is responsible for shipping charges of returned products and other expenses. In cases that products are damaged during transport to the buyer, the guarantee can take effect according to the laws and regulations of the shipping company,which has agreed to ship the product. Therefore, we are not responsible for any losses incurred during shipping of products.

We take great care at our productions to minimize the chance of damaged or defective goods. Items made of natural materials and crafts by hand, occasional defects may appear.

We will do our best to provide you the best quality.

Loading and stowing of merchandise in containers is generally performed by third parties hired by PT. LEOLLE and is done at the sole risk of the buyer. Domestic transportation required and instructed by buyer is performed solely by third parties and is done at the buyer's own risk and expense unless otherwise agreed. The quantity of packing and material must be instructed by buyers and have mutual agreement between buyer and PT. LEOLLE as otherwise standard packing and prevailing packing conditions and material shall be applied.


Important Notice:

We are truly advice that handmade products may not be exactly the same as photograph shown on our website due to it was taken by digital camera. However, they will be similar of image, size, color as mentioned details on our website.

Another note is our products are totally handmade original, so the color, size, weight, and pattern may be slightly different from the catalogue.

Each piece may not exactly the same as others piece. Please accept normal slightly difference of the aforementioned products in the shipment.

Please feel free to drop us any contact whenever you require.