leollebali
To view more our products, please Login ! Site Map

Not member yet ? Click here to register. Forget your password ? Click here to get a new one.

customer service

WHAT KIND OF PRODUCTS WHICH LEOLLE PROVIDE ?

We provide a wide range of home decorative items, art object, aromatic incense and handicrafts for house ware products that some samples you could view from our website. We are welcome to join our member by register in our website to showing more our products.

ARE YOU A MANUFACTURER ?

Yes, we are the manufacturer. Most of our products are created in Bali, meanwhile for efficiency some of our production locations are spread out in Java island.

ARE YOU MADE TO ORDER?

Yes. All products are made to order. Anyway, we have a service to search the objects you require beyond our offered stuffs.

WHAT MATERIAL ARE THE LEOLLE'S PRODUCTS MADE FROM?

We mainly use teak wood, mahaghony wood, lava stone,lime stone, meadow and recycle paper for handicrafts items.

WHERE DO YOU NORMALLY EXPORT YOUR PRODUCTS?

So far, we have exported to many European countries, Australia and Asia , currently developing with some customers from America .

IS THERE ANY EXCLUSIVITY?

We will give our customers exclusivity for any kind of the products purchased from us if our customers concerned order in the reasonable quantities.

CAN I ORDER SAMPLE PRODUCTS?

Yes. The sample products are available to wholesalers, importers, and foreign retailers only.

CAN I ORDER MY OWN DESIGN AS SAMPLE PRODUCTS?

Yes. Your own design will be made after we are clear to understand every detail of your design, which you have provided to us.

HOW CAN I ORDER SAMPLE PRODUCTS ?

All you have to do just email or fax us your chosen products, including product's item code and name, and we will process your enquiry soon. Sample transportation will be at buyer's account, except for your service; sample request below $10.00 is free of charge.

WHEN WILL MY SAMPLE PRODUCTS BE DELIVERED ?

Soon after your sample is in the-end of production, it is ready to be delivered directly to your place if every order condition has cleared. For your information, the exact delivery time will be based on the production time and the transportation you choose, be in touch with us for more specific delivery information.

CAN YOU GIVE US C&F OR CIF PRICES ?

No, we normally work on FOB prices only. Customer has to be responsible for freight from FOB port, because you will have a cheaper from your forwarding company.

WOULD YOU ACCEPT TO PRODUCE CUSTOMERS' PRIVATE LABEL PRODUCTS ?

Yes. We are welcome but it might be charged for the extra cost.

WHERE CAN I FIND PRICING INFORMATION FOR LEOLLE'S PRODUCTS ?

Please check in our website and it is suggested to register to be our member to showing more our products with the price or any further enquires to contact us .


If you are in Bali island - Indonesia , please visit Showroom for assistance with all range of products, as well as pricing information. We will help you through the pre-planning, designing, and buying stages of the process.

HOW CAN I ORDER THE PRODUCTS ?

For wholesalers, importers and foreign retailers, feel free to contact our Head Office or our Showroom that will be pleased to assist you by e-mail, facsimile, or phone. If you need information regarding order, you will find this information in Order Status section .


For end-users and customers who want to order in small quantities, please visit our Leolle Retail Shop in Bali island.


WHAT IS THE DIFFERENCE BETWEEN LEOLLE'S SHOWROOM AND LEOLLE RETAIL SHOP ?

Leolle's Showroom carries the entire line of Leolle products. It is aimed to wholesalers, importers, and foreign retailers only. Some products, such as the newest original designs collection, are offered exclusively only at showroom. You will also find comprehensive services in our showroom regarding your order, quantities, designs, and time planning.

 

Leolle Retail Shop is privately owned and fully authorized by Pt.Leolle. Leolle Retail Shop carry many Leolle's products collections except the newest original designs collection.

CAN I PURCHASE LEOLLE RETAIL PRODUCTS ONLINE ON THE SMALL QUANTITIES AND VALUE BELOW US$ 5,000 ?

No. To give you the attention and service you expect, Leolle products is sold exclusively through Leolle Retail Shop. For an exception, if you are placing sample order for your company, not for own consumption.

WHAT IS THE MINIMUM ORDER ?

To order Wholesale product must be order as a minimum order total amount US$ 5,000.00 (five thousand US dollars) and each item have a minimum quantity. We can provide you one piece till several 20 ft. container.

WHERE CAN I FIND A LEOLLE'S PRODUCTS RETAILER ?

To find the retailer, please visit Leolle's Show room .

CAN I ORDER LEOLLE'S RETAIL PRODUCTS FROM SHOWROOM ?

Yes, While you may shop for Leolle's products wherever you choose, we encourage you to order Leolle's products from Leolle Showroom.

WHAT ARE YOUR PAYMENT TERMS ?

We normally accept T/T payment. We will inform you by quotation or Pro forma Invoice of the full cost of your order. Our standard term are 50% deposit with order, 50% on dispatch. You will be required to pay us your deposit when you confirm your order and the rest of the money we will keep you informed via email or fax. We dispatch the completed order when we receive your final payment.

WHEN WILL I RECEIVE MY ORDER ?

About 2 weeks in case of being in store. If out of stock or made to order, we require 30 days or more that depends on the model, items ordered and quantity ordered.

WHO SHOULD I CONTACT TO DETERMINE THE STATUS OF MY LEOLLE PRODUCTS ORDER OR MY SAMPLE PRODUCTS?

Please email or fax Ms. Erma from our Marketing Manager , she will be more than pleased to provide you with information regarding the status of your order.

WHO SHOULD I CONTACT WITH CONCERNS OR QUESTIONS ABOUT MY LEOLLE PRODUCTS OR MY SAMPLE PRODUCTS?

If you are a wholesaler, importer, or foreign retailer, please email or fax Mr.Budiman from our Managing Director to assist you.

If you ordered in our Leolle's show room, please contact Ms.Ari or Ms.Ayu Susanti as a key-person in our Show room.

THE LEOLLE PRODUCTS I ORDERED ARRIVED WITH DAMAGE. WHAT SHOULD I DO NEXT ?

If you are a wholesaler, importer, or foreign retailer, please email or fax Ms. Erma to help you. She will identify the cause of the problem and determine the course of corrective action.